TERMS OF SERVICE
Effective date: 25 August 2026 Last updated: 25 August 2026
1. About us
These Terms of Service apply to this website and to products and services supplied by UNLOCKED ADVERTISING SOLUTIONS, trading as UNLOCKED Printing.
Business name: UNLOCKED ADVERTISING SOLUTIONS
SSM registration number: 202303012340 (003459549-V)
Business address: No.17GF, Jalan Bukit Keramat Utama, Taman Bukit Keramat, 28400 Mentakab, Pahang
Customer service email: support@unlockedprinting.com
Customer service telephone: +6011-1125-4891
Website: unlockedprinting.com
UNLOCKED Printing supplies customised printing products, promotional materials, packaging, stickers, cards, displays, apparel printing and related design, production and fulfilment services.
2. Acceptance of these Terms
By accessing our website, creating an account, submitting an artwork file, approving a proof, requesting a quotation, placing an order or making payment, you acknowledge that you have read and agreed to these Terms.
These Terms should be read together with our Privacy Policy, Cookie Policy and Shipping, Returns & Refund Policy.
If there is a conflict between a written quotation expressly issued for a particular order and these Terms, the written quotation will apply to that order only to the extent of the conflict.
3. Customer information and eligibility
Customers must provide accurate, current and complete information when creating an account, requesting a quotation or placing an order.
This includes the customer’s name, contact details, billing information, delivery address, product specifications and any information required for invoicing or Malaysian e-Invoice purposes.
We may suspend, reject or cancel an order where the information appears incomplete, inaccurate, misleading or connected with suspected fraud or unlawful activity.
4. Product information
We aim to describe our products, materials, sizes, quantities, finishing options, prices and estimated production times accurately.
Images, photographs, digital previews and mockups are provided for reference. The appearance of a finished printed product may differ from what is displayed on a screen because of lighting, screen calibration, colour mode, material texture, coating, ink absorption and normal production tolerances.
5. Quotations, orders and acceptance
A submitted order or quotation request is an offer to purchase and does not automatically mean that we have accepted the order.
An order is accepted when we confirm that it can be processed and full payment, or an expressly agreed deposit, has been received and verified.
We may reject or cancel an order before production begins for reasons including:
Incorrect pricing or product information;
Stock or material unavailability;
Unsuitable or technically unusable artwork;
Suspected fraud or unauthorised payment;
Prohibited or unlawful content;
Suspected intellectual-property infringement;
Courier or delivery restrictions; or
Other reasonable operational or legal concerns.
If we cancel an order before production for reasons not caused by the customer, payments received for the unproduced portion will be refunded using an appropriate method.
6. Prices and payment
Unless stated otherwise, prices are displayed in Malaysian Ringgit (MYR).
The total payable amount will be disclosed before checkout or in the applicable quotation. Depending on the order, this may include delivery charges, applicable taxes, rush-production charges, artwork services, finishing charges and other agreed fees.
Full payment must normally be received before artwork processing, material allocation or production begins.
For approved corporate or high-value orders exceeding RM10,000, we may agree in writing to the following arrangement:
60% deposit before production; and
40% balance before delivery or self-collection.
Any alternative payment arrangement must be expressly approved by UNLOCKED Printing in writing.
Payments may be processed through Airwallex or another payment method displayed at checkout. Available methods may include FPX, DuitNow, cards or supported electronic wallets, subject to activation and availability.
7. Order review and customer approval
Before payment or final confirmation, customers must review all order information, including:
Product and material;
Dimensions and quantities;
Colour and finishing;
Print side and artwork placement;
Spelling, grammar and contact information;
QR codes and other scannable elements;
Uploaded files;
Billing information; and
Shipping or collection information.
Where we provide a proof, mockup, preview, order summary or approval request, the customer must carefully review it before approving production.
Approval confirms that the customer accepts the visible artwork and order details. We are not responsible for errors that were visible or reasonably reviewable at the time of approval, except where applicable law provides otherwise.
8. Artwork requirements and customer responsibility
Customers are responsible for the accuracy, quality and legality of submitted artwork and content.
Unless an artwork-checking or design service has been expressly purchased, UNLOCKED Printing does not undertake to proofread or correct spelling, grammar, contact details, QR codes, dimensions, bleed, resolution or design content.
Customers must notify us immediately if an incorrect file has been submitted. Replacement may not be possible once artwork processing, scheduling, material allocation or production has begun.
The customer confirms that they own the artwork or have the necessary permission, licence or authority to reproduce it.
We may reject artwork that is unlawful, defamatory, discriminatory, obscene, fraudulent, misleading or reasonably suspected of infringing another party’s rights.
9. Printing and production tolerance
Printing is a manufacturing process. Reasonable variations may occur and do not automatically constitute a defect.
9.1 Colour
Printed colours may differ from screens, digital previews and previous production batches because of RGB-to-CMYK conversion, screen calibration, lighting, material properties, coating, ink absorption and production conditions.
Metallic, fluorescent, neon and certain highly saturated colours may not be accurately reproduced through standard CMYK printing.
Customers requiring closer colour matching must contact us before ordering to determine whether a physical proof, sample or colour-matching service is available.
9.2 Materials
The same artwork may appear different on materials such as art card, kraft card, synthetic paper, PVC, fabric and sticker stock due to differences in surface texture, composition, coating and light reflection.
9.3 Cutting and finishing
Unless a product page or quotation states otherwise, reasonable manufacturing tolerances may include approximately ±1mm to ±3mm for cutting, trimming, placement or finished dimensions.
Minor variations may also occur in double-sided alignment, lamination, folding, creasing, die-cutting, Spot UV, foil stamping, embossing and other finishing processes.
Important text, logos and QR codes should not be placed too close to trim or finishing boundaries.
10.Changes and cancellations
Because many products are customised or made to customer specifications, customers should contact us immediately if they wish to change or cancel an order.
A change or cancellation is only effective if UNLOCKED Printing confirms it in writing.
Once artwork has been approved or design work, sourcing, material allocation, printing, production, finishing, packing or dispatch preparation has begun, the order may no longer be changed or cancelled.
Any approved refund for a cancellation may be reduced by reasonable costs already incurred, including design work, payment-processing charges, materials and completed production, subject to applicable Malaysian law.
Nothing in this section removes any consumer right or remedy that cannot lawfully be excluded.
11. Production timelines
Production lead time begins only after:
The required payment has been received;
Complete and usable artwork has been submitted;
All necessary order information has been provided; and
Artwork or order approval has been completed.
Production times are calculated in working days unless stated otherwise. They exclude artwork checking, revision time, waiting for customer responses, public holidays and courier transit time.
Production and delivery dates are estimates unless expressly guaranteed in writing.
Reasonable delays may occur because of material shortages, equipment failure, courier disruption, severe weather, public emergencies, government restrictions, customs, force majeure or circumstances outside our reasonable control.
Urgent requests do not automatically receive production priority unless a rush service has been expressly accepted and paid for.
12. Delivery, separate shipments and self-collection
Products in the same order may be manufactured by different production lines, packed separately or delivered in separate shipments.
Delivery will be arranged using the information supplied by the customer. Customers are responsible for ensuring that the recipient name, telephone number and delivery address are accurate and complete.
Courier services are provided by independent third parties. Estimated delivery dates are not guaranteed, and delays may occur because of traffic, weather, customs, courier congestion or other circumstances outside our reasonable control.
Customers requesting self-collection must contact Customer Service and wait for confirmation that the order is ready. Walk-in collection without confirmation may not be available.
Missing, returned, damaged or undeliverable parcels should be reported promptly in accordance with our Shipping, Returns & Refund Policy.
13. Defects, reprints and refunds
Customers should inspect products promptly after receipt.
Any issue should be reported within seven days of delivery, together with:
Order number;
Clear photographs or videos;
Quantity affected; and
A detailed explanation of the issue.
Depending on our review and applicable law, an appropriate remedy may include correction, replacement, reprint, partial refund or refund.
Examples that may qualify include:
The wrong product was produced;
The wrong quantity was supplied;
A material manufacturing defect occurred;
The product materially differs from the approved specifications; or
An error was directly caused by UNLOCKED Printing.
The following do not normally constitute manufacturing defects:
Reasonable screen-to-print colour differences;
Reasonable batch-to-batch variation;
Material-related appearance differences;
Normal cutting, alignment or finishing tolerances;
Errors contained in customer-supplied or customer-approved artwork;
Low-resolution images supplied by the customer;
Incorrect customer specifications;
Change of mind after production begins; or
Courier delays outside our reasonable control.
Every claim will be considered on its facts and in accordance with applicable Malaysian consumer law. Further details are provided in our Shipping, Returns & Refund Policy.
14. Production monitoring
UNLOCKED Printing does not normally provide personalised production-monitoring services for individual orders.
Unless expressly agreed in writing, this includes live production photographs or videos, packing photographs and special documentation during production.
This does not affect our internal production and quality-control procedures.
15. Intellectual property
Website content created by UNLOCKED Printing, including original text, photographs, graphics, layouts, branding and design elements, belongs to UNLOCKED ADVERTISING SOLUTIONS or its licensors unless stated otherwise.
It must not be copied, reproduced, republished or commercially exploited without written permission, except for ordinary website browsing and purchasing.
Customers retain their rights in customer-owned artwork. By submitting artwork, the customer grants us a limited licence to store, reproduce, modify technically and use the artwork only as reasonably necessary to process the order and provide the requested service.
16. Product photography and portfolio use
We may photograph completed products for quality records, portfolio display, website content, social media, educational materials and marketing.
Where reasonably practical, we will avoid displaying personal identification numbers, private addresses, telephone numbers, confidential account information and other clearly sensitive information.
Customers who do not want their completed products photographed or published should notify Customer Service before production begins.
Where an order is marked confidential or an opt-out request has been accepted, we will not knowingly use that order in public portfolio or promotional content.
This clause does not override applicable privacy, confidentiality or intellectual-property rights.
17. Acceptable use
The website and upload facilities must not be used for:
Illegal activity;
Unauthorised access or malware;
Fraudulent orders or chargebacks;
Abusive or threatening conduct;
Activity that interferes with website operation;
Automated scraping that materially impairs the service; or
Uploading content that infringes third-party rights.
We may restrict access or suspend affected orders where reasonably necessary to protect customers, the business or third parties.
18. Personal data
We may collect and process information required for account management, quotations, order processing, payment, invoicing, delivery, customer support, fraud prevention and regulatory compliance.
The collection, use, disclosure, security, retention and access arrangements relating to personal data are explained in our Privacy Policy.
Our use of cookies and similar technology is explained in our Cookie Policy and Cookie Preferences tool.
19. Changes to these Terms
We may update these Terms when our services, business practices or applicable requirements change.
The latest version will be published on the website with a revised effective date.
An order already accepted will generally remain subject to the version in effect when that order was accepted, unless a change is required by law or expressly agreed with the customer.
20. Contact us
Questions, complaints or requests relating to these Terms may be directed to:
UNLOCKED ADVERTISING SOLUTIONS
Business address: No.17GF, Jalan Bukit Keramat Utama, Taman Bukit Keramat, 28400 Mentakab, Pahang
Customer service email: support@unlcoked.com
Customer service telephone: +6011-1125-4891
Website: unlockedprinting.com
