We’re sorry to hear that your order did not fully meet your expectations.
To request a refund or report an issue, please email our Customer Service team within 3 calendar days of receiving your order. After receiving your email, a customer service representative will contact you regarding the review and next steps.
Please include:
- Your order number
- A clear description of the issue
- Clear photos or videos of the affected products
- The approximate number of affected items
- Photos of the external packaging if the parcel arrived damaged
Please keep all affected products and their original packaging until the review has been completed. We may request additional evidence or require the products to be returned for inspection.
As all products are custom-made according to customer-approved artwork and specifications, refunds are generally not available for change-of-mind cancellations, errors in approved artwork, incorrect options selected by the customer, or minor variations within normal commercial printing tolerances.
If the products materially differ from the approved artwork or confirmed order specifications due to an error by UNLOCKED Printing, we will investigate the claim and may provide an appropriate remedy, including:
- Reprinting the affected quantity
- Replacing the affected products
- A partial refund
- A full refund for the affected products
The appropriate remedy will depend on the nature and severity of the issue, the affected quantity, and the evidence provided. A refund will not automatically be issued if a reasonable reprint, replacement, or other suitable remedy can resolve the issue, except where otherwise required by applicable law.
If a refund is approved, it will normally be issued to the original payment method, unless another method is agreed upon. Processing times may vary depending on the payment provider or financial institution.
Claims submitted after the 3-day reporting period, without sufficient evidence, or after the products have been used, distributed, altered, or disposed of may not be accepted, subject to applicable law.
