All reprint requests will go through an internal review and verification process before approval.
Our assessment may include:
- approved artwork review
- production records
- product condition inspection
- production tolerance evaluation
- verification of possible production issues
Because commercial printing involves physical materials and industrial production processes, certain minor variations are internationally recognized as normal production tolerance.
Reprint requests may not be applicable for issues related to:
- customer-approved artwork errors
- low resolution files
- incorrect file setup
- RGB to CMYK color differences
- personal color expectation differences
- acceptable commercial printing tolerance
Depending on the actual production findings, the resolution provided may include:
- full reprint
- partial reprint
- repair
- compensation
- refund
- or rejection of the request
Refund requests are subject to internal review and are not automatically guaranteed. Any approved refund, partial refund, or compensation decision will be determined based on the actual production findings and order condition.
If you experience any issues regarding your order, our Customer Support team is always happy to review and assist. We highly value customer feedback and continuously work to improve our production quality, service, and consistency.
