We understand that mistakes can happen during file upload, especially when handling multiple versions or urgent orders.
To help avoid production issues, our order system includes several stages where artwork can still be reviewed or replaced before final approval.
Before Checkout
If you already have ready artwork, files may be uploaded directly before checkout.
Before completing checkout:
- uploaded files can still be removed or replaced
- order details can still be adjusted
- customers are encouraged to verify all uploaded artwork carefully before proceeding
Once checkout is completed, the order will enter the Design Checking process.
During Design Checking / Before Artwork Approval
During the Design Checking or Waiting Approval stage:
- customers may still contact customer service if incorrect artwork was uploaded
- artwork replacement or file updates may still be possible before approval
- additional checking or processing time may be required for replacement files
Please note that replacement requests submitted after checking has started may affect:
- production scheduling
- lead time
- estimated delivery timeline
After Artwork Approval
Once the order status changes to: “Approved”
the artwork is considered fully confirmed for production.
At this stage:
- artwork replacement is no longer allowed
- artwork modifications are no longer accepted
- cancellation or refund requests are no longer available
Production will proceed strictly based on the approved artwork.
Important Notes
Artwork replacement is only available before:
- artwork approval submission
- production arrangement
- production commencement
Multiple replacement requests, major specification changes, or redesign requests may:
- require additional artwork handling charges
- affect production scheduling
- be treated as a new order or additional service where necessary
Customers are strongly encouraged to review all artwork carefully before submitting final approval.
