All deliveries are handled by third-party courier providers. While we will always do our best to assist customers and coordinate with the courier where possible, delivery timing remains subject to external logistics operations beyond the company’s direct control.
Estimated delivery timing after shipment is generally:
- 1-3 working days within West Malaysia
- 5-7 working days for East Malaysia and Singapore
However, delays may occasionally occur due to:
- peak seasons
- festive periods
- weather disruptions
- courier operational congestion
- public holidays
- courier service interruptions
Once an order has been completed and shipped within the company’s stated production timeline, the shipment is considered successfully fulfilled from the company side.
Because courier transportation is managed by third-party logistics providers, delays occurring within the courier delivery period are not eligible for refund, cancellation, compensation, or reprint requests unless separately agreed in writing.
Customer-side delays such as:
- late artwork approval
- delayed confirmation
- artwork correction requests
which affect shipment timing shall also not be considered company responsibility.
For urgent or deadline-sensitive orders, customers are strongly encouraged to:
- prepare print-ready artwork files in advance
- avoid last-minute artwork submission
- allocate sufficient time for design review and revision
- consider self pickup arrangements where suitable
If design service is required, customers should also reasonably allocate time for:
- artwork preparation
- revision process
- content confirmation
- design adjustments
- approval handling
Early order planning is highly recommended to reduce the risk of unexpected production or courier-related delays.
Where available, customers may track shipment progress through the website tracking system.
If shipment issues occur, our Customer Support team is always happy to assist in coordinating with the courier provider and reviewing the shipment status accordingly.
