Reprint requests are only applicable for confirmed production defects directly caused during our production process.
Eligible Reprint Situations
Reprint requests may be considered for:
- incorrect quantity delivered
- incorrect material used
- major production defects
- incorrect finishing applied
- significant printing errors caused during production
To allow proper review and verification, all issues must be reported within 3 days after order delivery or collection.
Non-Eligible Situations
Reprint requests will not be applicable for:
- spelling or content errors approved by customer
- low resolution or unsuitable artwork files provided by customer
- differences in personal color expectations
- minor cutting or alignment variation within production tolerance
- slight material or finishing variation
- normal commercial printing tolerance
- dissatisfaction based on personal preference after approval
- artwork already approved before production
Important Information
All printed products are produced through industrial printing and finishing processes. International commercial printing standards recognize that slight variation may naturally occur during production, including:
- color variation
- cutting tolerance
- alignment positioning
- finishing appearance
- material texture differences
Customers are strongly encouraged to carefully review all artwork, specifications, sizing, finishing, and content before approval submission.
Once artwork approval has been confirmed, the artwork and specifications are considered finalized for production.
If you experience any issues regarding your order, our Customer Support team is always happy to review and assist. We highly value customer feedback and continuously work to improve our products, services, and production standards.
