Customers are strongly encouraged to inspect all parcels upon receiving the shipment.
Any damaged parcel issue must be reported within: 3 calendar days after parcel delivery
Late reports may not be accepted as parcel condition and courier handling status may no longer be verifiable after extended periods.
Information Required For Review
To help our team review the situation properly, customers may be required to provide:
- parcel photos
- damaged product photos
- packaging condition photos
- unboxing evidence
- courier label information
Depending on the situation, the company may arrange:
- parcel collection
- internal inspection
- courier investigation
- partial replacement
- reprint assessment
Because parcel delivery involves third-party courier handling, all damaged parcel cases will be reviewed individually based on:
- actual parcel condition
- production findings
- courier investigation results
- submitted evidence
Recommended Customer Protection Process
To reduce investigation difficulties and improve claim verification efficiency, customers are strongly encouraged to:
- Record an unboxing video before opening the parcel
- Keep all original packaging materials temporarily
- Inspect all products immediately after receiving
- Report any issue as early as possible
- Avoid disposing of damaged packaging before review completion
