Our website ordering system operates : 24 hours daily
However, Customer Support operating hours are generally: 9:00 AM – 6:00 PM
Customer service response timing may vary depending on:
- operational workload
- production queue
- peak season volume
- public holidays
- staffing availability
While our team will always do our best to respond as quickly as possible, WhatsApp messages, social media messages, emails, or online inquiries do not guarantee immediate response.
During peak seasons, promotional campaigns, festive periods, or high operational workload, response timing may occasionally take longer than usual.
Important Information
Orders are processed according to:
- operational workflow sequence
- production scheduling
- artwork approval timing
- production arrangement
Customer service communication or repeated follow-up messages do not automatically prioritize, accelerate, or bypass the production queue.
For faster order processing, customers are encouraged to:
- provide complete order information
- submit finalized artwork files
- avoid repeated changes after confirmation
- prepare clear production requirements in advance
Our team highly values every inquiry and will always do our best to assist customers as efficiently as possible.
